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A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
We are looking to build and hire a brand new HR team for our regional shared services. The hub will provide a multi-language capability to our internal customers and we are looking for HR Shared Services Manager to join our growing Shared Services Centre. The roles will have a strong focus on both operational delivery and effective team management ensuring outstanding levels of service to our internal customers and supporting the ongoing development of our services through effective Voice of the Customer feedback.
Successful candidates will have experience of working and leading HR administrative / operational teams and knowledge of HR processes and systems. Experience in leading a customer service or shared services team would be an advantage.
Responsibilities · Lead teams working on and support monthly APAC payroll delivery, exit and benefits process support. · Manage escalations and investigate discrepancies. Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager. · Lead and develop a team of members; responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution. · Carry out supervisory responsibilities in accordance with Amazon policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. · Gain and maintain the commitment to business partners, and maintain good relationship with upstream and downstream stakeholders. · Standardize and optimize in-scope payroll processes. · Enhance related system capability upon policy integration to enable payroll services delivery with higher effectiveness and efficiency. · Work on and support key employee life cycle processes such as new starters, data management, absence management, transfers and leavers. · Understand processes and program regulations and the way they have been translated into existing technical environment · Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. · Meet setup SLA and KPI · Participation in the continuous improvement of HR processes. · Lead a team to actively seek for customer feedback to improve levels of service.
Strong analytics skill
Bachelor degree or equivalent work experience
5+ years of work experience in payroll preferred
Experience of working in a transactional / process based environment Experience working with KPI and SLA