ULACIT* AMAZON Leadership Lab: Customer Service Management Interns
2 weeks ago(2 weeks ago)
Amazon Support Services Costa Rica, S.R.
Amazon is looking for the Top ULACIT students to join our Leadership Lab. As a Leadership Lab Intern, you will get the chance of leading a team of 15 customer service associates, towards success!
The number one priority for this role is to support the associates who will directly report to you. In this role you will be responsible for the coaching, development, performance and engagement of your associates. The role expects your people to be your exclusive focus and you will be tasked with supporting you people and removing any barriers that prevent them from demonstrating the Amazon CS Contact Tenets on every contact.
By the end of your internship, you will understand that supporting people is the most critical role of a leader, and to achieve it, you have to be open and approachable, engage with them individually to understand how to most effectively coach and motivate them and invests time in developing their people to become legends!
Leaders build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class service. You will be responsible for using quantitative and qualitative data to identify opportunities to coach your people and celebrate their success. As a single threaded leader for your people you will take care of all elements of your associates satisfaction and engagement at work, including communication and management of their scheduling, ownership of their payroll and taking action on issues arising in your team Gemba.
As a leader of customer facing associates, you will be expected to role model world-class service by regularly handling customer contacts. As a leader you will be an expert in articulating the Amazon mission and deeply understand the expectations of the Amazon CS Contact Tenets; you will ensure your people understand the important role they play in living the Contact Tenets and how their role supports the Amazon flywheel.
· Fourth year of career studies at ULACIT in any quantitative or business administration related fields · Exceptional analytical and interpersonal skills · Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills · Full English Proficiency
· Previous project experience in HR, Administration or Industrial Engineering related tasks