• Technical Account Manager

    Location CR-San Jose
    Posted Date 4 days ago(12/7/2018 2:31 AM)
    Job ID
    Amazon Support Services Costa Rica, S.R.
    Position Category
    Customer Service
    Costa Rica
  • Job Description

    Amazon Marketplace Web Service (Amazon MWS) is an integrated Web service API that helps Amazon sellers to programmatically exchange data on listings, orders, payments, reports, and more. XML data integration with Amazon enables higher levels of selling automation, which helps sellers grow their business.

    We are looking for an experienced technical account manager in customer support who will represent Amazon MWS to sellers and developers who need assistance integrating their systems with our services. You’ll work within an established technical support team to ensure that developer issues are resolved quickly.

    MWS is part of Selling Partner Services, responsible for the development and operation of Amazon’s selling platform and used by more than a million sellers worldwide. You will be a member of a world-class product development and support team where the work environment is fast-paced and collaborative. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you. Previous experience in a technical support environment is a huge plus.

    Basic Qualifications

    • Minimum 5 years of relevant experience in technical customer support or customer service

    • Minimum 2 years of experience as an SPS associate working on MWS, FBA, FUII, or MAT.
    • Ability to dive deep into the details

    • Self-disciplined, diligent, proactive, and detail-oriented

    • Proven ability to make decisions in a timely manner with incomplete or ambiguous information

    • Excellent team player capable of learning and sharing knowledge in a global team environment

    • Works well in a fast-moving team environment and is able to juggle many tasks and projects

    Preferred Qualifications

    • Strong with Excel

    • Knowledgeable with SQL, and programming languages like Java

    • Familiarity with web services and APIs

    • Understanding of the multi-channel eCommerce SaaS ecosystem
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