• Sr. Program Manager, Mobile Talent Strategy, APAC

    Location SG-Singapore
    Posted Date 1 month ago(1 month ago)
    Job ID
    Amazon Asia-Pacific Holdings Private Limited
    Position Category
    Human Resources
  • Job Description

    Mobile Talent Strategy is new and exciting team within the HR organization. We are focused on enabling a global, modern workforce at Amazon by removing barriers to cross-border talent movement and creating solutions for Amazon to operate as a truly global employer. This team serves as a single-threaded owner of key mobility initiatives, working collaboratively with a variety of cross-functional experts across the organization such as tax, payroll, legal, immigration, relocation, and benefits. We are kicking off a new initiative now for Amazon that will transform the way we deploy limited-duration assignees (short-term and long-term assignees) and are building a team of highly motivated individuals who are passionate about designing Amazon’s workforce of tomorrow.

    We are looking for an experienced Sr. Program Manager within APAC (Asia Pacific) to oversee Amazon’s mobility and immigration strategy for the region. This candidate will be located in our Singapore office and will ensure the delivery of programs, tools, resources, and updates in this growing region. This role will support company-wide programs across business lines and will also provide direct support to the project team for global expansions and M&A to ensure operational success across immigration and mobility needs. The best candidates will have an understanding of the immigration and/or mobility process, be extremely organized, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate pushback and a sense of urgency, and understand the value of providing amazing customer service.

    Responsibilities include:
    · Collaborate with partners and stakeholders to identify and deliver mobility and immigration strategy services.
    · Oversee and manage case intake for regionally based assignees, ensuring end-to-end compliance and program excellence.
    · Provide leadership to junior specialists managing case intake and processing.
    · Plan and execute effective strategy for new countries and customized groups.
    · Build internal partnerships to ensure the Mobile Talent Strategy program meets the needs of our partners and clients.
    · Review program policy and practice on a regular basis to maintain program’s competitiveness within the industry.
    · Maintain current knowledge of local legislation/regulation and participate in re-engineering of program in response to new regulatory requirements.
    · Partner with vendors, including providing feedback to the vendor regarding service levels and overall partnership.
    · Partner with internal support teams to ensure a consistent service delivery framework is in place, including collect service feedback from all stakeholders.

    Basic Qualifications

    Basic Qualifications
    · 5+ years of immigration and/or mobility program management
    · BA/BS degree in related field or equivalent work experience
    · Excellent written and verbal communications - ability to interface with all levels of the organization
    · Experience working for a large, fast-paced multinational organization
    · Demonstrated passion for delivering a great customer experience
    · Strong focus on process optimization
    · Ability to travel intra U.S. or internationally as needed (less than 20%)

    Preferred Qualifications

    Preferred Qualifications
    · Experience managing high volume case loads
    · Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment. Ability to develop ad-hoc reporting to meet specific business needs
    · Demonstrated flexibility working in a dynamic and rapidly changing global organization
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