• Employee Relations Specialist

    Location ZA-Cape Town
    Posted Date 1 week ago(5/17/2018 2:48 AM)
    Job ID
    Amazon Development Centre (South Africa) (Proprietary) Limited
    Position Category
    Customer Service
  • Job Description

    Overall Responsibilities Include:

    We are looking to hire a talented and committed Employee Relations Specialist to play a critical role in the growth of our Cape Town site. We are seeking a hands-on, customer-obsessed individual who will help to develop our employee relations strategy of creating a positive employee relations climate that supports employee well-being, capability, engagement and a high performance customer obsessed culture.

    To support that objective, this position’s responsibilities fall into proactive and reactive categories. The individual will work in a customer facing role supporting managers with a range of ER issues

    The ER Specialist will report to the ER Manager.

    Tasks/ Responsibilities:
    · Support managers in documentation and meeting preparation for all ER related activities
    · To provide training on ER matters for managers, HR teams and associates
    · Act as point of contact for all disciplinary, grievance and CCMA cases
    · Monitor and track ER statistics, providing analysis to HR and Operations managers and suggesting recommendations on process improvements
    · Accurate recording keeping of ER cases
    · Manage all incapacity and misconduct cases in conjunction with the manage
    · Manage, monitor and report on relevant HR Systems
    · To conduct reviews of employment policies to ensure they are aligned to Amazon’s objectives and compliant with employment law.
    · Support the ER Manager in regulatory activities and legislative changes
    · Participate in Cape Town and network projects.
    · Monitor organizational ER climate.
    · Custodian of organizational ER culture.
    · Partner with operational stakeholders, HRBP’s and legal.
    · Support the ER function with EE planning and reporting.

    Basic Qualifications

    · 3 year Degree (preferably in Industrial Relations/ Human Resources and Labour Relations qualification)
    · 5 years’ experience in IR/ER
    · At least 2 years facilitation, design and delivery experience
    · Computer Literacy is essential
    · Effective English communication skills (written and verbal)
    · Knowledge of the South African Labour Market
    · Extensive knowledge of the South African Labour Relations framework
    · In-depth knowledge of relevant legislation including but not limited to BCEA, EEA, SDA, LRA, OHSA, B-BBEE
    · Thorough working knowledge of CCMA proceedings
    · Excellent Negotiation skills
    · Excellent Conflict Management skills

    Preferred Qualifications

    · Knowledge of the Immigration Act (preferred)
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