• Risk Management Specialist, Amazon Kindle

    Location CR-HR-Flores
    Posted Date 2 months ago(5/9/2018 4:26 PM)
    Job ID
    Amazon Support Services Costa Rica, S.R.
    Position Category
    Editorial, Writing, & Content Management
  • Job Description

    At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but takes advantage of our store platform and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to offer every book, ever written, in any language, all available within 60 seconds.

    The Amazon Kindle team is seeking a Risk Management Specialist for our Kindle Books Self Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

    The Risk Management Specialist will:
    • Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues
    • Leverage technology and innovation to bring continuous improvement to the operational processes
    • Work effectively in a cross-functional environment with legal, technical, and product management teams
    • Evaluate copyright and appropriateness for content submitted through Amazon.com's Kindle Direct Publishing
    • Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
    • Candidates must be willing to view and evaluate content that may be considered religiously sensitive, politically extreme or otherwise offensive
    • Possess accountability for optimizing the self-publishing process to achieve operational goals
    • 8 hour work day to be during a 7am to 8pm time period

    Basic Qualifications

    • 2+ years of previous experience in a contact center environment
    • 6+ months of experience handling high risk/Jeff B (internals) escalations demonstrated in resume
    • Proven knowledge with MS Excel in resume
    • Proven skills in trend and data analysis (using excel and similar software) with the ability to notice patterns in data for the purpose of driving decision making
    • Demonstrated experience in process improvement and troubleshooting
    • Proven knowledge in creating and modifying operational metrics
    • Proven ability to drive and document root cause analysis and identify corrective actions in new or existing processes
    • Schedule flexibility (weekends, and 8 hour work day anytime from 5am to 10pm

    Preferred Qualifications

    • Bachelor's Degree
    • Proven SQL knowledge
    • Comfortable working in a fast pace and ambiguous environment
    • Strong technical and analytical aptitude, including some knowledge of statistics
    • Proficiency with Lean and Six Sigma tools
    • Experience in digital media and knowledge of the publishing industry is a plus
    • Fluency in a European language, Hindi, Arabic, or Japanese (written and verbal) a plus
    • Strong project management skills
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