Alexa is the Amazon cloud service that powers devices like Echo and FireTV – Amazon’s groundbreaking devices designed around voice. For our in country team located in Sydney, Australia, we are looking for a dedicated Knowledge Engineer who will focus on expanding Alexa’s knowledge base so that Alexa can comprehensively understand and answer questions from our users.
In this Knowledge Engineering role, you will serve as the main expert for Australia and will be responsible for ingesting and structuring data to answer questions asked by customers in Australia.
In this role, you will:
- Expand and maintain Alexa’s ability to understand and answer questions for customers
- Partner with software developers, product managers, other knowledge engineering teams, and business leaders to identify opportunities to enhance Alexa worldwide
- Identify and fill gaps for specific utterances on Alexa, constantly identifying new content opportunities
- Develop and manage complex data pipelines
- Closely monitor specific KPIs and drive improvements in query success.
- Constantly solicit input from users and colleagues to improve our products