• Knowledge Engineer - Australia

    Location AU-NSW-Sydney
    Posted Date 1 month ago(4/26/2018 5:52 PM)
    Job ID
    Amazon Support Services Australia Pty Ltd
    Position Category
    Editorial, Writing, & Content Management
  • Job Description

    Alexa is the Amazon cloud service that powers devices like Echo and FireTV – Amazon’s groundbreaking devices designed around voice. For our in country team located in Sydney, Australia, we are looking for a dedicated Knowledge Engineer who will focus on expanding Alexa’s knowledge base so that Alexa can comprehensively understand and answer questions from our users.

    In this Knowledge Engineering role, you will serve as the main expert for Australia and will be responsible for ingesting and structuring data to answer questions asked by customers in Australia.

    In this role, you will:
    • Expand and maintain Alexa’s ability to understand and answer questions for customers
    • Partner with software developers, product managers, other knowledge engineering teams, and business leaders to identify opportunities to enhance Alexa worldwide
    • Identify and fill gaps for specific utterances on Alexa, constantly identifying new content opportunities
    • Develop and manage complex data pipelines
    • Closely monitor specific KPIs and drive improvements in query success.
    • Constantly solicit input from users and colleagues to improve our products

    Basic Qualifications

    • Bachelor’s degree in related field
    • Experience working simultaneous projects with cross-functional teams

    Preferred Qualifications

    • Familiar with Australian culture, ideally having spent several years living in Australia or New Zealand
    • Strong logical and conceptual thought processes
    • Quantitative and systematic approach to problem solving
    • Bias to action and ambitious personality
    • Ability to work autonomously with minimal supervision
    • Excellent communication and team skills
    • Degree in quantitative/analytical field (Math, Sciences, Economics)
    • Technical background (e.g. MySQL, HTML, Javascript, & ETL Experience)

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