• Senior Manager, Latin America Benefits

    Location CR-Calle Blancos
    Posted Date 5 months ago(5 months ago)
    Job ID
    Amazon Support Services Costa Rica, S.R.
    Position Category
    Human Resources
  • Job Description

    Senior Manager, Latin America Benefits
    Amazon.com is seeking an experienced Manager of Latin America (LatAm) Employee Benefits. This hands-on, manager role will be located in LatAm, preferably Costa Rica, and will partner extensively with internal stakeholders and external partners on the strategy, design and delivery of employee benefits. Qualified candidates need to have industry experience in managing multi-country benefit programs. In addition to ensuring a positive employee experience with our programs, this role will also be responsible for all regulatory compliance requirements for Amazon’s LatAm benefit programs. The ideal candidate is highly organized, analytical, works effectively with internal and external contacts, has proven abilities to manage multiple critical projects concurrently through to successful completion, and enjoys the challenges of developing and improving programs and service delivery in a highly dynamic environment. The successful candidate must demonstrate critical thinking skills, a strong focus on attention to detail with sound judgement, excellent written and verbal communication skills, and a passion for customer service.

    Periodic global travel is required.

    Core Responsibilities
    Plan Administration and Operations – Oversee all benefit programs, systems, tools, service delivery and vendor management. Develop and deliver on complex and broad based projects including team training and change management to impacted individuals and stakeholders.
    Program Development – Set and deliver on plan strategy that aligns to Amazon’s total rewards philosophy, deliver on a great employee experience, and enable continued scalability. Continuously monitor for cost savings, operational efficiencies and improved customer experience.
    Research and Reporting - Provide reports on a regular basis and keep senior leadership informed of operational metrics, financial dashboards, and employee satisfaction measures. Participate in quarterly business reviews of benefits spend and trends for LatAm.
    Plan Governance - Manage all regulatory compliance requirements and metrics. Identify potential areas of enhancements, financial opportunities and risk mitigation, develop and implement corrective action plans for resolution of problematic issues, and provide guidance on how to avoid or deal with similar situations in the future.

    Basic Qualifications

    • Bachelor’s degree or equivalent experience
    • 8+ years of LatAm benefits or program management work experience
    • Experience with benefits design, delivery, systems, tools and automated self-service processes
    • Management experience
    • Excellent project management skills with a proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines and drive projects to successful implementation
    • Advanced analytical and data gathering skills (including Excel)
    • Highly proficient in English and Spanish

    Preferred Qualifications

    • 8+ years of relevant global benefits experience
    • Experience influencing executives, in partnership with cross functional business leaders, to gain approvals on proposals and recommendations
    • Proven track record of working effectively with people across a large, complex organization to create and launch innovative, successful solutions
    • Experience with acquisitions and new country expansions
    • Demonstrated passion for delivering a great customer experience
    • Strong business judgment and a practical, common sense approach to solving complex problems
    • Flexibility, sharp organizational and process-oriented skills, and a self-starting work ethic
    • Demonstrated bias for action with strengths in problem solving, issue-resolution, ability to work in an ambiguous and deadline-driven work environment, attention to detail and ability to multi-task
    • Excellent verbal and written communication skills, including the proven ability to effectively influence, negotiate and communicate with business partners and teams to meet operational goals
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