Senior Manager, Latin America Benefits
Amazon.com is seeking an experienced Manager of Latin America (LatAm) Employee Benefits. This hands-on, manager role will be located in LatAm, preferably Costa Rica, and will partner extensively with internal stakeholders and external partners on the strategy, design and delivery of employee benefits. Qualified candidates need to have industry experience in managing multi-country benefit programs. In addition to ensuring a positive employee experience with our programs, this role will also be responsible for all regulatory compliance requirements for Amazon’s LatAm benefit programs. The ideal candidate is highly organized, analytical, works effectively with internal and external contacts, has proven abilities to manage multiple critical projects concurrently through to successful completion, and enjoys the challenges of developing and improving programs and service delivery in a highly dynamic environment. The successful candidate must demonstrate critical thinking skills, a strong focus on attention to detail with sound judgement, excellent written and verbal communication skills, and a passion for customer service.
Periodic global travel is required.
Plan Administration and Operations – Oversee all benefit programs, systems, tools, service delivery and vendor management. Develop and deliver on complex and broad based projects including team training and change management to impacted individuals and stakeholders.
Program Development – Set and deliver on plan strategy that aligns to Amazon’s total rewards philosophy, deliver on a great employee experience, and enable continued scalability. Continuously monitor for cost savings, operational efficiencies and improved customer experience.
Research and Reporting - Provide reports on a regular basis and keep senior leadership informed of operational metrics, financial dashboards, and employee satisfaction measures. Participate in quarterly business reviews of benefits spend and trends for LatAm.
Plan Governance - Manage all regulatory compliance requirements and metrics. Identify potential areas of enhancements, financial opportunities and risk mitigation, develop and implement corrective action plans for resolution of problematic issues, and provide guidance on how to avoid or deal with similar situations in the future.