• Senior Technical Account Manager

    Location AU-WA-Perth
    Posted Date 4 months ago(3/25/2018 9:44 PM)
    Job ID
    Amazon Web Services Australia Pty Ltd
  • Job Description

    We are looking for technical thought-leaders who enjoy building deep, long lasting and influential relationships at all levels of an organisation.
    Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Enterprise Support team, you will be at the forefront of Cloud technologies.
    The Technical Account Manager (TAM) helps customers achieve amazing outcomes with AWS services by:
    • Nurturing trust, from senior leaders to support engineers
    • Mapping customer challenges to AWS solutions and services
    • Developing an understanding of the customer’s strategic goals and initiatives
    • Advocating for the customer with AWS support and product teams
    • Optimising the customers utilisation of AWS services
    • Reporting back the customer on service quality, best practices and other metrics

    A successful TAM will develop the skills needed to progress a career in broader operations leadership or technology leadership roles.
    We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, as well as professional and life experience. We are working to develop leaders and shape future talent pools to help us meet the needs of our customers around the world.

    Basic Qualifications

    • The right person will be highly technical and consultative, possess 5+ years of experience in a senior technical role
    • With previous enterprise or public sector experience in a relationship management / consulting role
    • Demonstrated expertise in one or more of these areas (Systems administration (Linux and/or Windows), Networking (DNS, IPsec, BGP, VPN, Load Balancing) or Programming / scripting (Java, Perl, Ruby, C#, and/or PHP))
    • Experience architecting, designing, developing or deploying Cloud/Virtualization solutions in complex organisations.
    • Strong verbal and written communications skills
    • Ability to work effectively across internal and external organizations
    • Ability to balance many tasks and projects in a dynamic, fast-moving environment

    Preferred Qualifications

    • Understanding of the ‘business of IT’ within the enterprise
    • Experience working within the enterprise or software development or Internet industries
    • Working knowledge of software development practices or IT operations practices highly desired
    • Experience in CI/CD or Platform Automation
    • Experience with AWS service offerings
    • Experience working directly with senior representatives from enterprise customers

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