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Solutions Delivery Manager

Solutions Delivery Manager

Job ID 
Posted Date 
Amazon Web Services Australia Pty Ltd
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 

Job Description

Location: Melbourne or Sydney

At Amazon Web Services (AWS) we are changing the future of IT. As part of the core AWS account team you, the Solutions Delivery Manager, will help our customers to arrive in that future. You will work across AWS teams to provide solutions and apply your program management expertise to serve some of the largest and globally diverse enterprises in the world.

Roles and Responsibilities:

You will have the opportunity to collaborate with customers, sales, solutions architecture, software development and service teams to deliver solutions that solve some of the most complex and challenging technology problems of today.
You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedule as well as managing programs, training and escalations.
Being a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. Implementing account strategies, driving and managing programs to achieve team goals.
You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals.
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical aptitude, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.

Basic Qualifications

• 5+ years IT experience
• 3 - 4+ years in a client facing role
• Strong technical aptitude
• Reporting skills
• Experience working with current web technologies (especially Cloud)
• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment with excellent co-ordination skills
• Strong organizational and troubleshooting skills with precise attention to detail
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical and able to learn new tools and software quickly
• Strong written, verbal and listening skills; demonstrated ability to ask effective questions

Preferred Qualifications

  • Strong verbal and written communications skills and ability to lead effectively across organizations
  • Integration of AWS cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP etc.
  • Understanding of software development/engineering lifecycle from conception to delivery
  • Demonstrated leadership through influence
  • Prior experience working with or managing large technical programs.

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