• Export Transportation Specialist Lead

    Location CZ-Prague
    Posted Date 4 months ago(3/9/2018 1:39 AM)
    Job ID
    Amazon Logistic Prague s.r.o.
    Position Category
    Supply Chain/Transportation Management
  • Job Description

    Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our Sellers and Vendors. World-class retail brands and individual Sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform.
    Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world.
    To meet our sellers’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.
    Amazon is looking for strong Network Operations Specialists for his Amazon Global Logistics (AGL) new team.

    AGL is dedicated to building, managing and operating a global logistics network that enables selection from anywhere in the world and delivers customer orders to anywhere in the world, cost effectively. As part of this strategy, we have established a locally based Amazon Global Logistics team in EU that is responsible for the performance of our carriers, related to international transportation of inbound purchase orders and outbound customer orders.
    This local team has the responsibility to work in close collaboration with the Global Logistics team worldwide developing capabilities, products and carrier strategies that continue to improve our competitive position in our existing market places, between our market places, exports and also new geographies expansion. The local team will also be working very closely with the local Transportation and Operations team to leverage existing agreements, assets and capabilities to continue strengthening our product offering to our sellers and extend our reach to our customers across the world. The EU team will also have access to AGL teams globally, based in India, US, Japan, Singapore, Australia, Brasil and China, ensuring that we continue to link our Origin capabilities with Destination needs to reduce transportation and shipping costs and improve our on time and in full performance metric and or delivery promise.
    A Network Operations Analyst facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses/Transloaders) and resolves any potential issues that impacts customer experience and delivery performance. A Trans Ops Analyst provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to work and communicate internally with multiple teams in different countries like Operations, Supply Chain, Global Trade Services and externally with Logistic Service Providers and Carriers over the phone, by email and in person based on necessity.

    Responsibilities include, but are not limited to:
    - Prepare and share daily/weekly/monthly metrics and performances dashboards to be shared and reviewed within the AGL Team
    Communicate on day to day with internal stakeholders in order to understand and fix their concrete problems.
    - Understand the issue and make best use of the available resources to resolve it.
    - Able to systematically escalate problems or variance in the information to the relevant owners and teams according to processes and standard.
    - Ensure to achieve and deliver on performance and agreed goals
    - Excellent communication, both verbal and written as one will be required to communicate with internal and external stakeholders.
    - Understand performance metrics to create analysis allowing to drive business results.
    - Providing real-time customer experience by working in 24*7 operating environment.

    Basic Qualifications

    - Completed Bachelor’s degree in Engineering or Statistics, Business, Computer Science, or a related field
    - 3+ years of work experience with logistics, business analysis, finance, research, supply chain analysis, or strategic development
    - Excellent English communication skills – Verbal and Written
    - Exceptional problem solving & analytical skills
    - Results driven, with proven record of successful implementations
    - Advanced proficiency in Excel (pivot tables, vlookup, macros)
    - Intermediate level of MySQL, SQL and Access databases
    - To do attitude and problem solving state of mind
    - Should be comfortable with a multi-tasking in a high-energy environment.
    - Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts

    Preferred Qualifications

    Degree in Logistic/transportation or any numerical oriented topic
    - Former experience in logistics/transportation industry or customer oriented role
    - Intermediate to advanced knowledge of SQL
    - Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems)

    Explore our website – check out the stores, read some customer reviews and learn about our programs. You can also visit our investor relations and PR sites to have a look at our last annual report and read recent announcements about partnerships and product launches.
    Yes, we’ll expect a lot of you and we’ll stretch you constantly with all sorts of challenges. But you’ll never feel like you’re going it alone. We’ll give you all the help you need to do the best job possible and encourage you to develop every day. Plus you’ll be part of a supportive team, working with colleagues, learning from them and collaborating to get the job not just done, but done brilliantly. And with all of us behind you, you’ll achieve more than you ever thought.
    By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

    Salary – Competitive Package + Benefits
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