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Training Coordinator - APJC

Training Coordinator - APJC

Job ID 
Posted Date 
Amazon Web Services Australia Pty Ltd
Position Category 
Corporate Operations
Recruiting Team 

Job Description

To meet the growing demand for Amazon Web Services around the globe, we need exceptionally talented, bright, and driven people.

We are looking for a dynamic, organized self-starter to join our Training & Certification Team in the role of APN Training Partner (ATP) Operations Coordinator – APJC.

You'll work directly with AWS Training Partners providing functional support to ensure that we deliver a high quality, fast resolution customer experience. Working with 3rd party vendors you will drive projects that improve support-related processes and our customer’s technical support experience

You will have excellent communication skills and proven operations experience in the IT/Channel sector. To be successful in this position, you must be highly motivated, creative and a self-starter who is able to think big, execute flawlessly and stay focused on the details.

  • Provide operational support such as responding to internal/external queries related to training schedules, registrations, payment, content update and other operational requests
  • Be the point of contact/expertise for all APJC ATP support questions.
  • Manage the APJC instructor enablement and AAI Program processes and best practices supporting the Regional Partner managers
  • Manage training partner communications in support of the APJC ATP Marketing function ensuring all program changes are updated and shared.
  • Manage inbound contact cases related to ATPs
  • Collect and organize all relevant information from the ATP’s in regards to number of trained students and submitted surveys.
  • Offer support for virtual labs and Gilmore platform.
  • Keep up-to-date with the different platforms and tools we work with, such as Sharepoint, various tracking and reporting spreadsheets
  • Manage invoicing and billing related to funded programs.
  • Work together with the global ATP Strategic Manager and AAI Program Manager.

Basic Qualifications

Basic Qualifications
  • Significant relevant work experience in the Information Technology, Channel sector and/or Training industry.
  • Minimum of 3 years of experience in managing and optimizing operational processes.
  • Capability to logically plan and set priorities, identify and resolve problems to produce measurable results
  • Ability to effectively work with a variety of organizations, cultures, and personalities
  • Extensive knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel and SharePoint are desired.
  • Superior written and verbal communication skills
  • Excellent organizational and project management skills
  • International experience and experience working on cross-functional teams
  • Familiar with cloud computing concepts

Preferred Qualifications

  • Recent experience in a fast-paced, multinational technology company.
  • Knowledge of Amazon Web Services or Cloud Computing concepts.
  • Marketing, operations and training delivery experience.
  • Ability to communicate in multiple languages.


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