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Business Operations Manager, Professional Service, AWS

Business Operations Manager, Professional Service, AWS

Job ID 
Posted Date 
Amazon Connect Technology Services (Beijing) Co., Ltd.
Position Category 
Business & Merchant Development
Recruiting Team 

Job Description

Business Operations Manager, Professional Service, AWS, China

At AWS, we are building a global team of technical cloud computing architects to help our partners develop technical expertise and capacity, and to work on enterprise customer engagements around the world.

At AWS Professional Services, we are building a global professional services team to work on enterprise customer engagements around the world, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Business Operations (BizOps) Manager, with strong operational, organizational, collaboration, and communication skills.

We are looking for someone who is passionate about the operations of a business. Helping ensure that the business can optimize its impact on behalf of customers because it is so operationally sound. Up to 20% travel expected.

Responsibilities include:

  • Opportunity pipeline management; work with sales and Professional Services teams involved in proposing, selling and forecasting new business. Coordinate monthly pipeline reviews to ensure efficient execution across the team to sell new projects.
  • Resource management; help us maximize our available capacity to staff customer engagements. Work closely with practice managers, helping them assess staffing needs across all engagements, based on each project’s requirements. Maintain consultant skills matrix and related reporting.
  • Project accounting; ensure complete and accurate project set up in project accounting system consistent with the contract statement of work for all projects. Drive timely entry of billable time and expenses across the team.
  • Billing/Invoicing/Collections; Ensure billing (including Fapiao in China), accounting and receivables teams all get accurate data feeds to track revenue and collections.
  • Monthly metrics reporting; collaborate with practice managers and the sales operations teams to track and report all key performance indicators against annual, quarterly and monthly goals, by domain, region and sales segments. Refresh all management dashboards, regional reports and executive review documents. Refresh all individual metrics.
  • Establish baseline metrics/reports to support the development of new practices.
  • Business planning; annual and multi-year set up meeting cadence and working meetings to drive business planning for AWS Professional Services. Coordinate the preparation, agenda, and follow up actions to complete forward looking business plans.
  • New hire on-boarding/training; track all new hires and ensure they have a great on-boarding experience. Maintain on-boarding documents and training plans to help all new hires become productive on customer assignments as soon as they’ve completed their onboarding.
  • Project Management; provide project management support to targeted client projects delivered by Professional Services
  • Delivery Quality; Coordinate and drive initiatives to continuously improve delivery quality within and across practices
  • Business Process; Maintain processes related to ProServe business, including program document, policies, document templates, etc.

Basic Qualifications

  • 10+ year experience working in Professional Services Operations or Sales Operations.
  • Experience with inputting, extracting and analyzing data.
  • Demonstrated ability to develop business reports that help a professional services organization operate smoothly, with views that will meet the needs of other business partners (Finance, Sales Operations, Tax, Legal, etc.)
  • Experience working in a horizontal or matrixed business.
  • Project Management experience
  • Frequent communications with English, Mandarin and Cantonese

Preferred Qualifications

  • Undergraduate degree or equivalent experience
  • Experience in tracking and working with end customers on accounts receivable issues
  • Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions.
  • Project Management industry certifications


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