• Technical Account Manager - AMAZON Web Services, Korea

    Location KR-Seoul
    Posted Date 10 months ago(10 months ago)
    Job ID
    Amazon Web Services Korea LLC
  • Job Description

    (Located in Seoul, Korea)

    AMAZON has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies.

    With AMAZON Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Developer Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Developer Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services. The team is a self standing P&L with the ability to drive both Free Cash Flow and world class customer experience. Our team of talented engineers is located in 3 countries around the world to provide support to our customers 365 days a year, 24 hours a day.

    As more and more large enterprises move their critical systems to the cloud, we are in the need of high powered technical talent to ensure a flawless customer experience. The Enterprise Account Engineer (EAE) functions as part of the Developer Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The EAE provides assistance to the customer as an expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project planning and launch and ongoing operational issues. EAEs are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle. Every day will bring new and exciting challenges on the job while you:

    • Fields and resolves support inquiries from Enterprise customers; engaging the worldwide support engineering team as required
    • Complete analysis and present periodic reviews of operational performance to customer
    • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
    • Champion and advocate for customer requirements within AWS (be their voice)
    • Work with some of the leading technologists around the world
    • Work directly with Amazon Web Service engineers and AWS service teams to ensure that customer issues are resolved as expediently as possible
    • Available outside of business hours to manage urgent issues

    Basic Qualifications

    • The right person will be highly technical, analytical, and possess at least 5 years of troubleshooting/service delivery experience
    • Previous customer facing experience as a technical lead with strong experience in at least 2 of the below areas
    • Linux and Windows
    • Networking (DNS, TCP/IP, IPsec, BGP, VPN, Load Balancing)
    • Programming (Java, Ruby, C#)
    • Distributed Computing
    • Candidates must have excellent oral and written communication skills in Korean and strong writing/reading skills in English.
    • Strong customer focus and bias for action; and ability to work with remote teams.
    • Technical degree required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired

    Preferred Qualifications

    • Experience with AWS service offerings
    • Experience working directly with Enterprise customers
    • Demonstrated technical expertise in areas such as:
    • Ability to manage multiple tasks and projects in a fast-moving environment
    • Experience working within the software development or Internet industries is highly desired
    ** For more information on Amazon Web Services, please visit AMAZON Web Services**

    To all Recruitment Agencies: AMAZON does not accept agency resumes. Please do not forward resumes to our jobs alias, AMAZON employees or any other company location. AMAZON is not responsible for any fees related to unsolicited resumes.


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