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HR Services Administrator

HR Services Administrator

Job ID 
Posted Date 
AOSP - Cebu
Position Category 
Human Resources
Recruiting Team 

Job Description

At Amazon we believe that every day is still day one.

We pioneer. We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.

APAC HR Services is looking for an experienced and passionate HR Services Administrator to join our team and will be based in Cebu. HR Services is Amazon’s people operations team, supporting employees from their first day to their last day and most employment transactions in between. Just as Amazon works to be the most customer-centric company on Earth, HR Services works to provide the best employee experience to our employees around the world. This is an opportunity for a highly motivated, self-directed individual to gain valuable HR experience in a fast paced, globally scaling organization.

Key responsibilities including but not limited to:
· Provide local support for key employee life cycle processes such as onboarding, transfer, benefits enrollment/withdraw and exit procedures.
· Collect HR compliance documents from new hires
· Support Employee certification & verification based on given frameworks
· Provide support for local Immigration cases
· Document management – softcopy uploading and hardcopy retention. Maintain, manage and regularly audit all personnel files.
· Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Meet setup SLA and KPI
· Be part of a team that actively seeks customer feedback to improve levels of service.
· Support other functions as assigned

Basic Qualifications

· Proven experience as an HR assistant, staff assistant or relevant human resources/administrative position
· Educated to graduate level
· PC literacy (MS Office, in particular)
· Basic knowledge of labor laws
· Ability to handle confidential information with integrity and discretion
· Ability to work in a fast-paced, dynamic work environment
· Ability to support an international team where peers and customers are in different locations and belong to different culturesAbility to work in changing environment

Preferred Qualifications

· Prior experience in a customer support or HR shared services role
· Experience of working in a transactional / process based environment
· Expertise with HR systems and tools

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