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Talent Movement Manager

Talent Movement Manager

Job ID 
591305
Location 
CR-Calle Blancos
Posted Date 
10/27/2017
Company 
Amazon Support Services Costa Rica, S.R.
Position Category 
Human Resources
Recruiting Team 
..

Job Description

Join Amazon’s HR Services Team and help make a difference for all Amazonians! We are recruiting for Talent Movement Manager. This position is based out of SJO10 and leads a group of Talent Movement Coordinators and Managers to ensure a prompt service to Employees in the Americas that are moving to a new position. The work focuses on the management of the day-to-day operations, is the point of contact for escalations and management of the relationship with business partners and/or stakeholders, plus project management oriented towards process improvement. The position will be in charge of the launch of new geographies that will be supported as well. A very strong and analytical mind focused on creating the right experience is required, as is the ability to manage under pressure and prioritize efficiently.

RESPONSIBILITIES
Project Management and Communication:
  • Identifies customer impacting issues and implements solutions and process improvement to increase customer satisfaction. Participates in cross-functional process improvement initiatives.
  • Leads the implementation of training programs to improve the quality and productivity of the team.
  • Creates business cases and manages enhancements. Presents high quality data findings.
  • Identifies need, creates and drives change management. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans
  • Drives solutions to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager.

People Management:
  • Leads and develops a team of Associates, Specialists and Managers; responsible for the overall direction, performance management, coordination and evaluation of the team. Manages the team and ensures high service delivery and execution
  • Achieves performance goals and objectives in line with the network wide vision and goals.
  • Develops & Communicates policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
  • Manages the workflow of the team to maintain service levels and ensure equitable workloads among team members.
  • Carries out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
Customer Service:
  • Responds to queries from team, internal business partners, candidates, and customers including high level leadership teams.
  • Managing key stakeholders both internal & external & partnering with them for process enhancement.

Subject Matter Expertise:
  • Subject Matter Expert for customers, team and vendors · General understanding of HR Services workload and priorities
  • Knows and interprets complex legal stipulations
  • Knows and works with outside sources to develop interpretations and solutions for complex issues
  • Advocates for HR Services

Basic Qualifications

  • 4+ years of HR experience
  • 2+ year of experience managing and developing direct reports. Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail · Previous Project Management experience, driving complex projects with full project life-cycle management
  • Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics
  • Outstanding Customer Service skills.
  • Excellent written and verbal communication skills.
  • Adaptability to a fast-paced environment
  • Strong management of MS Office

Preferred Qualifications

  • Lean / Six Sigma Certifications
  • Previous experience with mobility/relocation
  • Previous experience driving service expansions and/or launch readiness

Your Talent Network Profile

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