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Global IT Support Spec.

Global IT Support Spec.

Job ID 
CR-Calle Blancos
Posted Date 
Amazon Support Services Costa Rica, S.R.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 

Job Description

Amazon's Client Support Services group is looking for best-in-class client-side support personnel to support the expansion of the Amazon Global Helpdesk. You will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.

The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.

- Provide remote support for desktops, laptops, printers, peripherals and other computer related devices
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
- Troubleshoot and resolve system hardware and software problems
- Participate in monitoring and maintenance of system key process improvements
- Creation/maintenance of user accounts

Basic Qualifications

  • 1-3 years of Helpdesk or Deskside support experience
  • Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
  • Must be highly self-motivated and directed
  • Must possess a keen attention to detail
  • Must have knowledge in Microsoft Windows 7/10 and additionally one or more of the following: Mac OS X, Linux.
  • Specific knowledge in Microsoft Office Products and client applications required
  • Hardware and software troubleshooting experience required

Preferred Qualifications

  • Experience with Remedy.
  • Experience supporting Linux and/or Mac in an enterprise environment.
  • Understanding of scripting or programming.
  • Associate‚Äôs degree in MIS, Computer Science, or related field.

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