· Bachelor's degree in Computer Science or IT related field
- 2+ years of Amazon experience in IT.
· English proficiency
· 1+ years PC repair, troubleshooting, deployment, and liquidation
· 1+ years of basic IT hardware and software troubleshooting
- 1+ year of proven experience supporting VPN and network troubleshooting
· Strong verbal and written communication skills.
· Strong attention to detail and organizational skills.
· Strong influencing skills and negotiation skills.
· Ability to ramp quickly.