Returning Candidate?

Sr. Associate, Exits & HRQA

Sr. Associate, Exits & HRQA

Job ID 
CR-Calle Blancos
Posted Date 
Amazon Support Services Costa Rica, S.R.
Position Category 
Human Resources
Recruiting Team 

Job Description

Join Amazon’s HR team and help make a difference for all Amazonians! We are recruiting for an Exits an HRQA Associate. This position is based out of SJO10 and specializes in separations and pay as part of the employee life-cycle. The work focuses on answering questions and processing transactions in HR systems from various contacts, including HR, Payroll, Managers and Employees. As a member of the team, you are also responsible for providing training and communication to HR partners and Amazon employees to build consistency and encourage self-service. Become a part of our Employee Resource Center (ERC) and work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stock, Payroll, and Operations to provide a world-class employee experience. Use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis. Put your exceptional customer service, communication and organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Basic Qualifications

  • 1+ year of HR experience or related studies or 2+ years of customer service experience.
  • MS Office experience.
  • Ability to maintain strict confidentiality regarding payroll and employee issues.
  • Outstanding interpersonal skills: must display patience, humor and helpfulness at all times – front line contact for employee issues.
  • Ability to handle multiple projects and deadlines.
  • Detail oriented and excellent organizational skills: accuracy is essential.
  • Fluency in English.

Preferred Qualifications

  • 3+ months of ERC Client Services experience.
  • Experience with PeopleSoft.
  • HR software experience.

Your Talent Network Profile

Not ready to apply? Connect with us for general consideration.