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Senior Manager, Program Management

Senior Manager, Program Management

Job ID 
Posted Date 
Amazon Asia-Pacific Holdings Private Limited
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 

Job Description

Amazon Prime Now is looking for a passionate and talented Senior Manager supporting Prime Now operations who will be responsible for creating and implementing fulfilment process improvements, delivery strategy and expanding ultra-fast delivery operations. This role is based in Singapore, and will require travel.

The manager will have a talent and passion for building new strategies and processes within the company along with a relentless desire to exceed customers’ experiences. A strong bias for action, strategic planning skills, quantitative analysis, and the ability to organize and deliver new initiatives involving leadership across cross-functional operations, software development, business, and external contracting teams is essential. This position is part of a high-visibility service in the company and will include regular direct communications with senior leadership.

Responsibilities include:
  • Benchmarking Amazon’s fulfillment practices both internally and externally against best-in-class operations
  • Driving global standardization of fulfillment practices, businesses processes, and reporting with fulfillment center, retail, finance, engineering, and supply chain stakeholders
  • Forming cross-functional project teams, planning and organizing, managing, and executing complex projects across multiple organizations and stakeholders
  • Innovating for step-change improvement in safety, quality, and cost metrics
  • Partnering with Directors, VPs, and other key operational experts across the company to lead, support, and influence new business initiatives.

A successful candidate will also demonstrate:
  • High attention to detail including proven ability to manage multiple, competing priorities simultaneously
  • Data driven decision making mentality and sound business judgment
  • Ability to think strategically and execute methodically
  • Demonstrated ability to lead teams
  • Ability to work in a fast-paced environment where continuous innovation is desired
  • Committed to learning and expanding professional and technical knowledge
  • Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
  • Passion for tech with product management and program management experience
  • Ability to clearly communicate data insights to others
  • Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
  • Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
  • Start-up attitude and ability to flex to help identify and solve quickly emerging opportunities
  • Relentless desire to exceed company and customer expectations in new delivery spaces

Basic Qualifications

Basic Qualifications
• A completed Bachelor’s Degree from an accredited university or 4+ years Amazon experience
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment; ideally five of those at a senior level role
• Demonstrated track record of team leadership within a large scale, fast-moving and process-driven environment: end-to-end process management experience is a must,
• Experience with performance metrics and process improvement and Lean techniques
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Excellent command of English – both verbal and written
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
• Candidates must be geographically flexible to travel

Preferred Qualifications

Preferred Qualifications
  • MBA and work experience in technical field is highly desired
  • Prior experience or use of Lean/Six Sigma
  • Intermediate to advanced knowledge of SQL, Perl, Unix/Linux, Visual Basic or other programming languages are a plus
  • Ability to organize and manage multiple tasks simultaneously
  • Excellent written and verbal communication skills complemented with the ability to harness a team of program managers to problem solve effectively.

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