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Head of IT Service Center EU

Head of IT Service Center EU

Job ID 
Posted Date 
Amazon Logistic Prague s.r.o.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 

Job Description

Are you interested in building a multifaceted IT support team to provide 24x7 support to Amazon’s rapidly expanding global fulfillment and transportation network? We are seeking a self-motivated and forward thinking big leader to head our fast growing IT Remote Support Service Team in Prague. You will be joining a global, trend setting remote support team responsible for resolving complex issues for internal customers every day.

In this role you will help shape the delivery of IT support. Successful candidates will grow, mentor and provide guidance to a diverse team of managers and engineers. Key to your success will be your ability to grow our services, build mechanisms to drive process improvements, and meet challenging SLAs and KPIs. You will be comfortable with a high degree of ambiguity while being able to reprioritize to meet changing business needs and still maintain delivering projects within scope, time, budget and quality. On the technical side, successful candidates need to understand basic IT Principles including DNS and HTTP among others.

As this role will be worldwide facing, you will collaborate with your global peers, local IT, partner teams, and build strong relationships with your operational customers. You will need to have the ability to influence others with clear and precise oral and written communication skills. Sound business judgment, analytical thinking and negotiation skills will be needed.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran

Basic Qualifications

• Bachelor’s Degree from an accredited university or 2+ years of Amazon experience
• 7+ years experience managing technical teams
• 5+ years managing people managers
• Previous experience in IT Infrastructure Operations, IT Service Management or IT Business Operations
• Willingness to travel 20% domestic and international

Preferred Qualifications

• MBA or advanced degree from an accredited university
• 3+ years change management and/or project management.
• Previous experience in leading large and diverse organizations.
• Strong track record of building productive and successful IT support teams and developing talent
• Success delivering customer facing IT support services in a high-growth environment, and solving ambiguous customer-focused problems
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and opinions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.
If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider."

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