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Program Manager, HR Services

Program Manager, HR Services

Job ID 
538887
Location 
CZ-Prague
Posted Date 
9/21/2017
Company 
Amazon Logistic Prague s.r.o.
Position Category 
Human Resources
Recruiting Team 
..

Job Description

At Amazon we believe that every day is still day one.

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.


Overview:

EU HR services is looking for a strong Program Manager to join its team. In this role you will lead some of the new key strategic projects that are to change the way we operate our business over the next few years, with high visibility to the business.

Key responsibilities including but not limited to:
  • Lead teams of project managers focused on the delivery of new services or systems.
  • Ensure that HR Services project methodology is used consistently across all projects.
  • Oversee all ongoing projects and provide required support to the Project Team members.
  • Act as escalation point for team members. They contribute to overall EMEA Program and Change Management development.
  • Delivery of HR Services implementation project work stream(s), accountable for defining and launching new services to support employees in EMEA locations.
  • Through effective project management, support the development of frustration free Associate processes by questioning and challenging. At all times driving to the desired end state (a fully integrated and tiered HR Shared Services model) and ensuring the voice of the customer is reflected in everything that we do.
  • Build and maintain successful partnerships with the EU HR Services team, HR stakeholders and key business sponsors across EU and global HR Services.
  • Work with and establish project teams and ensure that all agreed strategic projects are progressing and delivering desired results on time and in budget, to include: process improvements, HR shared services, HR systems and delivery capability.
  • As required maintain relationships with internal/external vendors/parties to ensure teams are engaged and effectively utilizing the best tools available.
  • Report on project progress and status.
  • Assess new initiatives and projects to evaluate how they can support the strategic goals of EU HR Services and its growth.
  • Maintain key relationships with HR partners to ensure non duplication of projects and to drive global engagement on key initiatives.

Basic Qualifications

  • Educated to degree level.
  • 8+ years of relevant program/project management experience, preferably in HR.
  • A formal qualification in project management is desirable.
  • Experience of leading / supporting HR processes related projects, HR Shared Service experience is an advantage
  • Experience in EU wide and Regional projects and/or leading cross-functional projects would be advantageous.
  • Fluent in English, any other European languages would be considered an advantage.

Preferred Qualifications


  • Team management experience
  • Proven experience and expertise in HR within an intense fast paced customer driven environment.
  • Experience of working in a shared services environment and of the elements required to support the development of services, such as process redesign, call centre related systems and customer centric design.
  • Self-starter, strong drive, bias for action and result oriented
  • Highly organized, able to prioritize and work under pressure on a number of projects at the same time.
  • Enthusiastic team player with a strong drive to create a positive work environment
  • Excellent interpersonal skills with the ability to communicate at all levels within and outside the organization.
  • Demonstrated experience in managing and influencing senior stakeholders and matrix environment.
  • Excellent communication skills, ability to simplify complex topics for broad audiences.

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