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Cloud Support Engineer - Databases

Cloud Support Engineer - Databases

Job ID 
536988
Location 
ZA-Cape Town
Posted Date 
5/26/2017
Company 
Amazon Web Services South Africa Pvt Ltd
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
..

Job Description

Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events

Basic Qualifications

  • Strong Linux system administrator skills
  • Strong skills in one or more of following:
  • Oracle
  • MS-SQL
  • Mysql
  • PostgreSQL
  • DB performance tuning and troubleshooting
  • Experienced setting up monitoring / alarming for production DB environments
  • Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak
  • ETL experience in managing data workflow jobs
  • Experienced with linux system monitoring and analysis
  • Good understanding of distributed computing environments
  • Technology-related Bachelor’s degree or equivalent work experience
  • Excellent oral and written communication skills
  • Customer service experience / strong customer focus
  • Strong multi-tasking skill
  • Strong analysis and troubleshooting skills and experience
  • Self-starter who is excited about learning new technology
  • Open to working at least 1 weekend day

Preferred Qualifications

  • Some experience with query analyzers and query tuning / slow query optimization etc.
  • Networking (DNS, TCP/IP)
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network
  • Monitoring / Troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications

The working hours for this role are: 6am-3pm OR 7am-4pm (including lunch)

You will work 5 days per week but may be faced with a non-standard weekend. The working days are Mon-Fri OR Tues-Sat OR Sun-Thurs
These shifts are dependent on team capacity, but flexibility is always open for discussion.

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