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Senior Solutions Architect, Amazon Connect

Senior Solutions Architect, Amazon Connect

Job ID 
Posted Date 
Amazon Web Services Australia Pty Ltd
Position Category 
Recruiting Team 

Job Description

Do you like helping customers implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches? Do you have the consultative and leadership skills to help customers succeed with their cloud efforts?

Amazon Web Services is looking for Solutions Architects to help establish AWS as the market leader for a new service that addresses our enterprise customers’ needs. This effort is in direct response to feedback from customers and seeks to address the daily pain points of meeting the high bar of delivering outstanding customer service. This new service will offer a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses.

This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of this new AWS service. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.

Basic Qualifications

- experience building integrations across WFM, CRM, Unified Communications, and contact centers
- working knowledge of popular communications protocols and APIs such as WebRTC and SIP
- 3+ years of customer-facing experience, preferably in the enterprise space
- demonstrated ability to think strategically about business, product, and technical challenges

Preferred Qualifications

- 5+ years hands-on experience building complex solutions, ideally SaaS in the cloud
- An advanced degree in computer science, engineering or mathematics

Knowledge and/or experience in one or more of the following:
- designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage
- application, server, and/or network security

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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