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IT Support Engineer I - English & German Speaking

IT Support Engineer I - English & German Speaking

Job ID 
491446
Location 
CZ-Prague
Posted Date 
11/15/2017
Company 
Amazon Logistic Prague s.r.o.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
..

Job Description

At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.

Amazon is going to open an IT support center for internal customers (Fulfilment Center Operations and Amazon Logistics) in Prague (Czech Republic).

We are looking to hire several IT Engineer I (Locker Support) to join the team and play a critical role in the new Support Center in Prague.

For your convenience part of the Recruiting process will be a digital video interview (HireVue) in which you will record your answers to our interview questions. Rather than take a day away from your responsibilities to conduct a phone interview, we're bringing the interview to you. Interview anywhere, anytime that’s most convenient for you. To ensure you receive the relevant Email communication please check your spam/junk folder on a regular basis

Responsibilities:
  • Support all IT Hardware, Software, and Local infrastructure within a very fast-paced and demanding environment
  • Be a main point of contact for individuals reporting or highlighting issues with systems or equipment (primarily lockers)
  • Ensure that issues are addressed and SLAs are met
  • Troubleshoots and resolves systems errors and failures
  • Ensures security procedures are followed and enforced
  • Trouble shoots network issues

Basic Qualifications

  • Fluent English & German (this includes the ability to explain technical terminology to non-technical end users)
  • Must be highly self motivated and directed
  • Must possess a keen attention to detail
  • Must have knowledge in Microsoft Windows 7.
  • Specific knowledge in Microsoft Office Products and client applications desired
  • Basic understanding of computer and networking concepts
  • Strong sense of customer service
  • Methodical problem solving and excellent analytical skills.
  • Willingness to train and learn new skills.
  • Demonstrates strong initiative (is proactive) and motivation with the ability to learn quickly.
  • To have flexibility in working hours and shift patterns to provide cover for operational requirements (European hours).

Preferred Qualifications


  • Former IT experience or training
  • Flexibility, thinking on your feet, and strong problem solving skills.
  • Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in a dynamic environment.
  • knowledge of one or more of the following: Mac OS X, Linux,

Applicants need to be flexible with regards to their working hours as this position involves supporting production hours as required, which includes overtime (sometimes at short notice). It is on a rotating shift based schedule which could be covering weekends and / or weekdays.

About our rewards
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.

Sounds interesting? We look forward to your application and portfolio. Please submit your online application in one document including your CV and covering letter (both written in English, max. 5MB) stating your earliest start date and salary expectations separately in the applicant form.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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