Returning Candidate?

Content Strategist

Content Strategist

Job ID 
CR-Calle Blancos
Posted Date 
Amazon Support Services Costa Rica, S.R.
Position Category 
Editorial, Writing, & Content Management
Recruiting Team 

Job Description

Are you a versatile, analytical problem solver? Can you communicate complex and technical business concepts in appealing online support content? Amazon’s Employee Engagement Platforms team, part of HR Services, is looking for a Content Strategist to create and manage highly digestible content that's easy to find and use, including self-service online articles, e-mail communications, standard operating procedure (SOP) documents, policies, templates, and other worldwide content.

The Team
The Employee Engagement Platforms Team owns the Human Resources self-service strategy and ensures a consistent global user experience for all Amazon employees. We are a fun and diverse team with members in several different countries. We help to enable employee self-sufficiency by providing simple, intuitive tools with personalized content that can be accessed anywhere, by any device. Our goal is to empower employees to find answers to their questions, with additional support from Amazon’s Employee Resource Center (ERC) to answer specialized questions through a variety of contact channels designed to meet the preferences of our employees. We use a variety of data sources to better understand customer needs and partner with global shared service teams to design self-service solutions that leverage digital technologies (e.g., social, mobile, cloud, and analytics) to help HR create a world-class experience for employees.

The Role

This role will be located in San Jose, Costa Rica. The ideal candidate will:
  • Effectively manage several complex projects simultaneously while maintaining a sense of hustle
  • Use project management skills to support business change, ensuring content meets a high bar for quality and is delivered on time
  • Be able to work across numerous business models and create certainty out of ambiguity
  • Collaborate with partner teams across HR to ensure internal policies are documented
  • Use superior writing skills and extraordinary attention to detail to evaluate, uphold, implement, and evangelize global and regional content standards that reflect the voice of Amazon and HR Services
  • Improve business metrics and content development processes using data analysis
  • Use sound business judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with a need for action.
  • Build knowledge using clear, concise, visually appealing, and user-focused content
  • Identify opportunities to improve content development processes and tools, and drive team improvements autonomously
  • Enable our internal customers to easily discover content by creating best practices in keyword assignment and building an intuitive taxonomy
  • Use a combination of data analysis, user research, benchmarking, and content audits to make content decisions and orchestrate content development

Basic Qualifications

  • Bachelor’s Degree in business or a related field
  • 5+ years of related professional experience
  • Exceptional writing and editing skills
  • Experience working in a cross-functional team
  • Ability to multitask in a fast-paced, technical environment
  • Proficiency in Microsoft Office applications
  • Experience with document authoring tools
  • Experience creating content with visual elements

Preferred Qualifications

  • Demonstrable experience with an enterprise CMS platform
  • Experience leading a team of writers or editors
  • Background in information architecture
  • Intermediate HTML and/or XML skills
  • Translation and localization experience

Your Talent Network Profile

Not ready to apply? Connect with us for general consideration.