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Head of Operations

Head of Operations

Job ID 
Posted Date 
Amazon Logistic Prague s.r.o.
Position Category 
Supply Chain/Transportation Management
Recruiting Team 

Job Description

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

We are looking for a Senior Manager, Program Management to join our European Transportation team. The position is located in Prague, Czech Republic. As an integral part of the European Transportation Operations team, the Sr. Manager, Program Management is responsible for the optimization of the transportation network. The role ensures the cost effective and reliable networking of Amazon FCs and line haul connections to all Direct Injection carriers. The successful candidate will be responsible for understanding the overall EU Transportation strategy and continually identifying operational, service, and process improvements in relation to customer experience enhancement in a cost effective environment. The European Transportation Operations team works with Amazon’s Fulfilment Centers (FC), Supply Chain, Customer Service, Retail and Finance teams and externally with service providers, offering business and logistics expertise to ensure optimal delivery of service solutions.

  • Manage existing international inter warehouse line haul and Direct Injection line haul connections to the highest degree of cost effectiveness and reliability.
  • Manage a high performing team of Specialists, Program Managers, Analysts and Operations Managers
  • Develop the network by identifying new opportunities for cost reduction or experience improvements and implementation of same or both national and international connections.
  • Manage the business relationships with carriers spanning resolution of operational issues to support commercial and contractual negotiations.
  • Cross-functional work with the Supply Chain, Warehouses and the Retail organizations to determine future demand for Transportation resources. Translate the aforementioned into accurate capacity plans.
  • Ensure up to date and accurate statistics, management reports and analysis are available and maintained.
  • Work across the EU in a cross-functional environment.
  • Interfaces and coordinates activity with Senior Managers, Operations Managers and Process Operations Managers across European Customer Fulfillment network to develop and manage change.
  • Liaison and collaboration with external partners (mainly carriers).

Basic Qualifications

  • Experience in international Logistics/Supply Chain or related operations
  • Strong ability to manage multiple operational tasks in a fast paced and demanding environment.
  • Ability to optimize transportation and warehouses processes and enhance competitive advantage/ customer experience where they relate to Transportation
  • Good understanding of Transportation Logistics network management, Customer Service & Warehouses processes and priorities.
  • Support change rather than maintain the status quo and to bring about change via relationship management skills rather than merely through technical excellence.
  • Understanding of analytical simulations and assessments.
  • In-depth knowledge of operating and analysis tools; solution driven approach to system and process; advanced computer literacy (Excel, PowerPoint, Outlook, Word); Data-warehouse analysis
  • Planning and Organizing: Able to evaluate priorities appropriately; apt at resolving conflict and able communicates intentions clearly; delivering within time constraints.
  • Decision Making/ Problem Solving: Proactively gathers the right data from appropriate sources, probes/considers all of the facts, takes into account other perspectives; conducts root cause.
  • Presentation skills: excellent written & well-polished verbal communication skills; presence and ability to think on his/ her feet
  • High dependability and ownership: be prepared to roll his/her sleeves up, if necessary
  • Must be flexible and able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done.
  • Ability to manage, motivate, and influence employees and partners
  • Strong inter-personal and relationship-building skills.
  • Post Graduate Programme (PGP) qualification or equivalent in Management of Operations/Logistics
  • Fluent in English

Preferred Qualifications

  • Strong Supply Chain and Logistics background
  • Master’s level degree, MBA or higher preferred
  • Experience of SQL and data-driven decision making skills
  • 10+ years within fast moving international companies renowned for their state-of-the-art Supply Chain and Logistics practice such as distribution, retail, as well as any other state of the art Supply Chain/Logistics industrial company.
  • Leadership positions in the Supply Chain or Transportation function
  • Demonstrated experience of successfully driving complex, milestone driven projects and carrying out changes across multi-country entities, having a proven track record in improving the Supply Chain, having designed advanced Supply Chain processes, implemented state-of-the-art Supply Chain/Logistics tools
  • Demonstrated experience of having worked in very international environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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