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IT Support Engineer

IT Support Engineer

Job ID 
CR-San Jose
Posted Date 
Amazon Support Services Costa Rica, S.R.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 

Job Description

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

Amazon has an immediate opening for an IT Support Engineer for our Amazon corporate office in San Jose, CR. The IT Support Engineer serves as IT Support for Amazon business units and corporate offices within the San Jose area.

The IT Support engineer will provide hands-on support for client hardware and software on Windows, Mac, and Linux systems. They also support networking and local server resources for their site.

Regular activities include PC imaging and repair, network troubleshooting, project management, mentor-ship of junior technicians, systems administration in a variety of software and hardware environments, telecom administration, and hardware procurement.

The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills, and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in high pressure situations, successfully handle multiple priorities, and possess a high level of discipline while remaining flexible.

Basic Qualifications

  • A history of resolving complex support issues that may not be well documented, and apply your knowledge to writing and improving support procedures.
  • Demonstrated ability in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines.
  • Ability to perform advanced system administration activities and are a subject expert in at least one area of technology.
  • A history of assigning work to more junior technicians.
  • The ability to evaluate new technology; deploy and maintain new services.
  • The ability to analyze competing projects, assess technical risk, and communicate impact to the business.
  • Have a strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Adaptability in learning and deploying new technologies.

Preferred Qualifications

  • Bachelor's degree in Computer science or IT related field.
  • Industry training such as Microsoft MCSE, MCITP,
  • Experience with Cisco IOS (CLI) or Cisco certification
  • Advanced Linux systems administration skills / certification
  • Ability to manage high priority projects
  • Experience with scripting, programming, or SQL
  • Project Management Certification (CAPM, PMP)
  • Have hands on experience with MDF/IDF Data Cabling / Computer Facilities maintenance

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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